Terms of Service

Terms of Service — The Fine Print.

Last updated 2026. The legal terms that govern your relationship with Air Professionals Heating & Cooling, LLC — written in plain English wherever the law allows.

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Key Terms in Plain English

The legal stuff that actually matters — pulled out of the fine print so you can see it clearly.

Estimates Are Quotes, Not Contracts

A free estimate is our quoted price for the proposed work. Job becomes a contract when you sign the written work order at start of work.

Pricing Locked at Quote

The price on your signed estimate is the price on your invoice. Per the our satisfaction guarantee — we don’t change pricing mid-job.

Payment Due at Completion

Repair and tune-up jobs: payment due at completion. Install jobs over $2,500: 50% deposit at start, balance at completion (or financed).

48-Hour Cancellation Window

Cancel a scheduled service appointment 48 hours ahead — no charge. Last-minute cancellations after we’ve dispatched a tech may incur a trip fee.

Warranty per our satisfaction guarantee

Repair warranty: per workmanship terms — contact us for details. Install warranty: 10 years parts (manufacturer) + 10 years labor (us). Details on the our satisfaction guarantee page.

Limitation of Liability

Our liability is capped at the price you paid for the specific service. We carry $2M general liability insurance for damage we cause beyond that — see License & Insurance.

Simple, Upfront Pricing

Know What You’ll Pay. Every Time.

Clear options, clear written options. Every quote includes parts, labor, and our written support.

A/C Maintenance

$188
Preventive maintenance visit
  • Multi-point AC inspection
  • Clean condenser coils
  • Check refrigerant levels
  • Test thermostat & controls
  • Priority scheduling included

Schedule Tune-Up

New Install / Replacement

Free Estimate
Custom estimate, no obligation
  • In-home sizing assessment
  • Multiple system options quoted
  • Financing & rebate guidance
  • available manufacturer warranty options
  • Same-team removal & install

Request Estimate

Our Process

How a Service Call Actually Goes

No mystery fees, no pressure, no sales pitch. Here’s exactly what happens from your first call to the last handshake.

01

Schedule

Book online or call (908) 284-2422. We call back within 30 minutes during business hours.

02

Diagnose

A factory-trained tech arrives on time, identifies the issue, and walks you through exactly what we found.

03

Upfront Quote

You get a written quote before any work begins. Approve it or walk away — no pressure, clear written options.

04

Repair & Support

We fix it — often quick — and back every repair with a 2-year parts & labor warranty.

Reviews

What Our Customers Say

4.9750+ Google reviews
Ken C.
Flemington, NJ

★★★★★

After our second-floor AC went out, Kayla called before 8 the next morning and Hilmi had us back in business by 9:30.

3 weeks ago
Edward D.
Bridgewater, NJ

★★★★★

Outstanding professional service. The team went above and beyond to fix the problem while communicating throughout.

1 month ago
Daniela D.
Hillsborough, NJ

★★★★★

Very professional, reliable, and knowledgeable. I would highly recommend them to friends and neighbors.

2 months ago
What if my repair doesn’t fix the problem?
Per the our satisfaction guarantee: we come back at no charge during the 2-year warranty period. If the original diagnosis was wrong, we credit the original repair toward the correct fix.
Can I cancel a scheduled service?
Yes — cancel 48+ hours ahead, no charge. Within 24 hours: a $50 trip fee may apply. Quick cancellation after dispatch: full trip fee (we paid the tech to come).
What if you damage something at my home?
Documented on the spot, photos taken, we repair or replace at our expense. Beyond our trade work (e.g., we damaged a wall), our $2M general liability insurance handles it. See License & Insurance.
What’s your governing law?
These terms are governed by New Jersey state law. Any dispute that can’t resolve through direct conversation goes through NJ courts (Hunterdon County) or mediation in NJ.
Do you accept partial payments?
Repair jobs: payment due at completion. Install jobs offer milestone billing: 50% at start, balance at completion. Or finance through one of our lender partners — spread it monthly.
What if there’s a manufacturer defect?
Manufacturer warranties cover defects in new equipment (typically 10 years parts). We coordinate the warranty claim with the manufacturer at no charge — you don’t deal with Carrier or GE directly.
Ready When You Are

Questions or Concerns?

Owner Scott Desch is available at (908) 284-2422. Most disputes resolve in a single call. NJ-licensed business — governed by NJ law.