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Faq

Heating & Cooling

Do I need a humidifier?
Should I turn my air conditioning off when I leave the house?
What is the fan switch for on my thermostat?
How long will it take for me to get my rebate?
How long should my equipment last?
What does SEER stand for?
What can I check before calling for service if my unit is not working?
Do I need to cover my outside air conditioning unit in the winter?
How often should I get my equipment maintained?

Air Quality

Do I need a humidifier?
How often should I replace my air filter?

Maintenance

Should I turn my air conditioning off when I leave the house?
How often should I replace my air filter?
How long should my equipment last?
How often should I get my equipment maintained?

General

Are permits required to replace my equipment?
Do I have to pay sales tax when I replace my equipment?
Does someone need to be home when I am getting service done to my equipment?
How long will it take for me to get my rebate?
What are my payment options?

Do I need a humidifier?

If you have trouble with static electricity in the wintertime, you may need a humidifier. You can use portable room-sized models, or you may want to consider an whole-home humidifier that is plumbed right into your water line and the air ducts your furnace uses to deliver heat to your home. whole-home humidifiers are convenient, because you don’t have to keep refilling the water tank as with room-sized models, and they correct the humidity of your heated air as it is delivered, so every area of your home remains healthfully moist. Proper humidity also enables us to be more comfortable at cooler temperatures in winter, so having a humidifier can actually reduce the amount of heat you need, which saves you money on utility bills.

 

Should I turn my air conditioning off when I leave the house?

If you have a programmable thermostat, or even if you manually adjust your temperatures as you leave home, it makes sense to set the temperature to be a little warmer in the house while you are away during the day. However, turning the air conditioner off completely just allows the house to heat up, and then the unit must work harder to cool things off when you get home. It’s more efficient to keep your home at a more stable temperature throughout the day and evening.

 

What is the fan switch for on my thermostat?

The fan moves your heated or cooled air into your living space. In most cases, the fan should remain on the AUTO setting, so that it will run whenever your heating and cooling system runs. The ON or MANUAL setting causes the fan to run all the time. If your home has special needs that warrant having the fan run all the time, your service technician will discuss that with you. Otherwise, it’s best to let your intelligent equipment do its job.

 

How long will it take for me to get my rebate?

It takes about 6-8 weeks to receive rebates from equipment manufacturers, utilities and government agencies. Your referral rebate from Air Professionals is credited to your account as soon as the friend you referred to us initiates their installation with us.

 

How long should my equipment last?

With proper care and maintenance, a good quality cooling system can be expected to last about 15 years. Gas furnaces may last up to 20-25 years.

 

What does SEER stand for?

SEER stands for Seasonal Energy Efficiency Ratio. It is a rating that indicates how energy efficient an air conditioner is. The best units now have a SEER rating up to 21.

 

What can I check before calling for service if my unit is not working?

First make sure the unit has power. Check to see if any breakers are thrown in your electrical box. You may want to check your utility’s website or customer service telephone line to see if there are any service interruptions in your area. If you have a propane tank rather than city gas, is there any gas in the tank? If the unit is getting power and gas (if appropriate) and it is still not functioning, then call us. We offer 24-hour emergency service.

 

Do I need to cover my outside air conditioning unit in the winter?

It’s always a good idea to keep dirt, leaves, etc. from settling on your air conditioner coil. Covering your air conditioner for the winter will keep off whatever dust and pollutants accumulate along with your snow. Just remember to take the cover off in the spring!

 

How often should I get my equipment maintained?

Heating and cooling equipment should be inspected by a qualified technician once a year. Annual maintenance prevents emergency break-downs and enables your equipment to operate at its most efficient, as it was designed to do.

 

Do I need a humidifier?

If you have trouble with static electricity in the wintertime, you may need a humidifier. You can use portable room-sized models, or you may want to consider an whole-home humidifier that is plumbed right into your water line and the air ducts your furnace uses to deliver heat to your home. whole-home humidifiers are convenient, because you don’t have to keep refilling the water tank as with room-sized models, and they correct the humidity of your heated air as it is delivered, so every area of your home remains healthfully moist. Proper humidity also enables us to be more comfortable at cooler temperatures in winter, so having a humidifier can actually reduce the amount of heat you need, which saves you money on utility bills.

 

How often should I replace my air filter?

That depends. Some air filters are meant to be replaced or washed by the homeowner once a month, while others must be replaced by a qualified service technician once a year. If you’re not sure about the filter on your unit, call us and we can tell you how to proceed.

 

Should I turn my air conditioning off when I leave the house?

If you have a programmable thermostat, or even if you manually adjust your temperatures as you leave home, it makes sense to set the temperature to be a little warmer in the house while you are away during the day. However, turning the air conditioner off completely just allows the house to heat up, and then the unit must work harder to cool things off when you get home. It’s more efficient to keep your home at a more stable temperature throughout the day and evening.

 

How often should I replace my air filter?

That depends. Some air filters are meant to be replaced or washed by the homeowner once a month, while others must be replaced by a qualified service technician once a year. If you’re not sure about the filter on your unit, call us and we can tell you how to proceed.

 

How long should my equipment last?

With proper care and maintenance, a good quality cooling system can be expected to last about 15 years. Gas furnaces may last up to 20-25 years.

 

How often should I get my equipment maintained?

Heating and cooling equipment should be inspected by a qualified technician once a year. Annual maintenance prevents emergency break-downs and enables your equipment to operate at its most efficient, as it was designed to do.

 

Are permits required to replace my equipment?

Yes. Like all home renovations, the replacement or installation of heating and cooling equipment requires a building permit. We are happy to obtain the appropriate permit for you. When we quote you a price for your installation, the cost your township charges for the permit is the only cost we do not include in our bid.

 

Do I have to pay sales tax when I replace my equipment?

No. Your home comfort equipment replacement is considered a capital improvement project and New Jersey does not require sales tax.

 

Does someone need to be home when I am getting service done to my equipment?

Yes, a family member over the age of 18 must be present when we come for a service or installation call. While we appreciate that many of our customers trust us enough to leave the key under the mat, our insurance company prefers to have a family member present. We know this often means taking time off work to meet us, so we make a point of being prompt and executing the needed service as efficiently as possible.

 

How long will it take for me to get my rebate?

It takes about 6-8 weeks to receive rebates from equipment manufacturers, utilities and government agencies. Your referral rebate from Air Professionals is credited to your account as soon as the friend you referred to us initiates their installation with us.

 

What are my payment options?

Air Professionals accepts cash, local checks and all major credit cards. Financing through Carrier and Wells Fargo is also available for buyers with approved credit. See our Finance page.